I was looking through the LBD website to see what I could share with you and I found The Little Bird Decor's promise that I thought I would share with you. I was impressed by their integrity and honesty :)
This is Little Bird Decor's promise to their customers (directly from the website):
We believe customers are our business - not our product.
With this in mind, we have developed our Customer Service Promise.
We Promise to give you value for your money.
With everything going up in price, we offer a quality product for excellent value so your dollar goes further.
We Promise to deliver exactly what we list in our store.
If for any reason you do not get exactly what we have listed on our site, send the goods back and we will refund the purchase price less any delivery fees.
We Promise to offer you a secure, fast and easy way to shop online.
All electronic payments are handled via PayPal ensuring a secure payment option. Once payment is complete you are returned to our store.
We Promise to have your purchase delivered in a timely manner.
Goods in stock will be dispatched the following working day after payment has cleared. Name Puzzles and Wall Decals will take approximately 3 days to make.
We Promise to resolve any issues that may arise.
Have a problem with our product? Send an email to us explaining the issue and we will work with you until both parties agree on the outcome.
How will we uphold this promise?
Receiving feedback from our customers via our blog, our facebook fan page or by email.
Feedback is vital for us to improve our products and services, so please take the time to let us and our site visitors how you feel about the Little Bird Decor experience.
We have committed to this promise by publishing it on our website.